1. Shipping

RMA Management – Manage, Sell, Facilitate Easy Returns and Warranties

Manage the RMA process, add warranty terms to your products, and allow your customers to request and manage returns and exchanges directly from their user account.

  • Standard orders take up to 3-5 business days to arrive depending on location relative to Hawaii.
  • Expedited 1-day and 2-day orders are shipped via USPS.
  • Free Standard shipping to Oahu, Hawaii residents.
  • LTL Shipping - Contact us directly.

2. Returns

Returns are free made easy. We accept unopened products within 14-days of purchase. Returns can be done via customer support (808) 379-9881 or self-service via online customer return portal here.

Please be advised that we can only accept packages that are unopened due to safety concerns when shipping. BUT, don't worry, we will always work with you to find the best solution to the situation. Get in touch with us directly so we can help.

Frequently asked questions

The return materials authorization (RMA) or order number is the reference number for your return. We include the RMA order number in the email confirmation sent to you. You must clearly label all returns with the RMA number so they are identifiable.

Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final product.

Simply visit the link Here. Follow the simple on-screen instructions and you'll be on your way!

Contact

SUD FACTORY LLC

91-760 Papipi Rd #2702
Ewa Beach, HI 96706

Phone Number:

(808) 379-9881

Email:

Hello@SudFactory.com

WHO WE ARE

We are a family oriented business where our customers come first and are treated like family. With decades of experience, we pride ourselves in specializing in auto detailing products and knowledge. Our brand promise is to provide quality of care and optimal auto detailing chemicals for all to our customers. 

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