1. Shipping

  • Standard free shipping orders take up to 1-5 business days for delivery via USPS relative to distance of Oahu, Hawaii
  • Expedited 1-day and 2-day orders are shipped via USPS.
  • Free Shipping processing time 1-3 business days depending on day and time of order.
  • Paid Shipping processing time same day or next day depending on day and time of order.
  • LTL Shipping - Contact us directly.

2. Returns

All requests for refunds and returns must be made within 30 days from the delivery date of your package.  

In the event that you are not 100% satisfied with the items purchased, we accept returns as long as the purchase is within the 30 days from delivery date.  Please contact hello@sudfactory.com to approve a return.  We reserve the right to deny refund to sender without prior return approval.  ONLY returns within 30 days from delivery time will be accepted. 

Return Shipping 

To return products you’re dissatisfied with for refund, you will be responsible for paying for your own shipping costs.  Shipping costs are non-refundable.  If you are shipping an item over $49, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Please allow a period of 5-10 business days for us to process the refund. 

 

Frequently asked questions

The return materials authorization (RMA) or order number is the reference number for your return. We include the RMA order number in the email confirmation sent to you. You must clearly label all returns with the RMA number so they are identifiable.

Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final product.

Simply visit the link Here. Follow the simple on-screen instructions and you’ll be on your way!

Contact

TRUSTED Seller

WHO WE ARE

We are a family oriented business where our customers come first and are treated like family. With decades of experience, we pride ourselves in specializing in auto detailing products and knowledge. Our brand promise is to provide quality of care and optimal auto detailing chemicals for all to our customers. 

Hours

Monday-Friday: 9AM to 5PM HST
Saturday-Sunday: Closed

SUD FACTORY LLC

91-760 Papipi Rd #2702
Ewa Beach, HI 96706

Email:

Hello@SudFactory.com

Copyright © 2019 Sud Factory. All rights reserved.

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