Shipping Policy

Shipping & Delivery Policy

Last updated: June 15, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read alongside our main Terms. Please carefully review this policy when purchasing our products, as it will apply to any order you place with us.

What Are My Shipping & Delivery Options?

In-Store Pickup

In-store pickup is available for local orders located on Oahu, Hawaii. Pickups are available Monday to Friday, 10 AM to 2 PM. Please present your order confirmation email when picking up.

Free Shipping

We offer free Standard 1-5 business days shipping on orders over $35 and qualifying bundles to all U.S. States and Territories.

Shipping Fees

Shipping Method Estimated Delivery Time Cost (Orders Up to $49.99) Cost (Orders $50+ & Qualifying Bundles)
Standard USPS 1-5 Business Days Free Free
UPS Ground 1-5 Business Days $14.99 $14.99
USPS Priority 1-3 Business Days $9.99 $9.99
FedEx 2-Day 1-2 Business Days $19.99 $19.99

If you select a specific shipping option, we will follow up with any additional shipping information after your order is placed. Please note that all delivery times are estimates and may vary.

Do You Deliver Internationally?

Yes, we offer worldwide shipping. However, free Standard 1-5 business days shipping is not available for international orders.

Important Information for International Customers

When you order from Sud Factory, your shipment may be subject to import taxes, fees, and customs duties upon arrival in your country. These fees are determined by the customs office of your destination and vary by location.

Factors affecting import fees include:

  • Product type and value
  • Shipping cost and package weight
  • Customs clearance processes
  • Import taxes based on your country's customs duty rates

We recommend contacting your local customs office for accurate information on potential import fees.

To simplify customs clearance, we provide an estimated Import Fees Deposit at checkout, which will cover anticipated charges. Any differences will be refunded or charged accordingly.

Your Responsibilities as the Importer: As the recipient, you are the importer of record and must comply with all local laws and regulations. Customs procedures may sometimes cause delays, and additional identification may be required for certain shipments (e.g., passport, tax ID).

Order Processing Time

Orders are processed within 24 hours on business days.

Questions About Returns?

If you have questions about our return process, please visit our Return Policy.

How Can You Contact Us About This Policy?

If you have any further questions, you can contact us by: